Thursday, January 18, 2018

Work Permit Renewal Drama

Last November, my maid completed her 1st year working for us. Alhamdulillah we are lucky that we found a hardworking and genuine helper. I've had my struggles with her as she is not as attentive as I would hoped but seeing how so many people struggle to keep a maid, I think I shall just close one eye (or both eyes sometimes) and cut her some slack. After all, it isn't easy living with us. I am not the nicest person to be around and my kids can be a handful.

You can choose to renew it via your agent or you can also do it yourself via MYEG. I've always just renewed it through the agency but I am actually not a fan of our current agent so this time, I decided to be brave and do it myself. I saved my husband a good RM300-RM500 doing it myself but the torture I had to endure, I think I deserve that RM500!

We didnt realise her visa was expiring until about a month before the expiry date. Silly me for not checking but I always thought that it is a straightforward process and can be done easily.

First thing that needed to be done before anything else was to get the FOMEMA or the medical check up done. To do this, you would need to register online on their website and although registration was really straightforward and easy to do, the approval took about 2-3 days. I really dont understand why it had to take that long. I was impatient as I needed her visa to be done ASAP seeing that it was already year end and if we were going on a holiday abroad, I would need to apply visa for her as well. I kept calling FOMEMA and they told me that approval takes that long and theres really nothing much I can do but wait.

Once approval is done, you can start adding your domestic worker(s)'s names on there. Luckily I only have one. Once you add her name in, you need to choose which clinic you want to take her to. I chose one that is closest to my house. Payment needs to be done online too.

After the medical check up, you will need to wait approximately 7 days for the results to come back. They will update the results online and you will need to check it from time to time. Once the results are back and all cleared, you may then proceed to the next level which is to go to the MyEG website for the visa renewal.

I kept on trying and trying and failed to detect my maid's medical report. How it works is, once FOMEMA is cleared, you will be able to add in your maid's details on the MyEG page. For some weird reason, they did not recognise the codes that I added.It was so frustrating. It took me 2 days. I tried for the whole 2 days thinking it could be their system is down or something like that. Finally, I called them and told them to rectify the problem. Telling them I urgently need to get this visa done and approved as we will most probably be traveling overseas and I have to take my maid along with me. They understood the urgency but they somehow didnt know how to rectify the problem. I was on the phone with them for many many times. I was also told to email them, which I did many many times but still after a week, the problem was not rectified.


No one knew the problem was until finally, they discovered that my maid's name on the passport is different from the one registered on Fomema. Im not sure if I did that mistake or it was from their side but whatever it is, such small simple mistake took over a week for them to discover. There was a lot of ding-dong-'ing going on. They told me they need to get in touch with Fomema to get the name amended but again, it took longer than it should. I finally had enough and I called Fomema to get it sorted myself, which they did in less than 24 hours. MyEG couldn't even do that! It was really frustrating for me because I was rushing against time. Her visa is expiring soon and I have to get her visa before we can plan our year end holiday. And we had plans to travel to London or Japan. Both would need a good few weeks or so for my maid to get visa to travel to those countries.

Once we got the name sorted, I still could not log in to MyEG and trace my maid's medical report. What now?? After a lot of emails and shouting over the phone with the MYEG staff, we discovered the date of birth is wrong. Just shoot me already!!! It has been 2 weeks since we started this whole process and still we could not get it done.

I couldn't wait any longer and was advised that it would be better to proceed with the wrong name. We didnt even realise that it has been wrong all along. Even in her current visa it is already the wrong name. I mean it had all her names but it is not as per her passport name. Her passport name is A B binti C D and the visa name is A D Binti B C. (Dont ask!)

Finally, after about 3 weeks of starting this whole process, I managed to successfully renewed her visa. I was left with only about a week or less before her visa expires. Apparently renewal on their side will take about 2 weeks which means she will be "illegal" for a good week or so. We were told as long as we submit her renewal before her visa expires, she won't get fined.

We only managed to get her visa approved few weeks later and by then it was too short notice for us to go abroad. By the time we apply for a holiday visa for her, it will be time for school to start again. We decided to skip the holiday. Anyway, it will be way too expensive to book a year end holiday that late.

So that's the drama. I thought it was going to be easy to do it myself and save RM500 but I dont think it was that easy. It would probably take that long if we do it via the agency too. I would be RM500 worse off and will have to call the agent all the time too. So I dont know if I will do it myself again next year or let the agent deal with it.

Now that I know what to do, I will just start the process earlier. In any way, I'm glad I still have a maid!


  1. Babe, the last time I checked that if we want to bring our maid to London or US, she has to be in Malaysia for at least two years before they can allow her to follow us. Wanted to bring our maid before but was not approved because she wasn't even two years yet.

    1. Really? I didnt even get to that stage unfortunately. But I was looking at the visa requirements for UK and I dont remember reading that part. Their visa fees will cost more than flight ticket to London tho. Crazy.

  2. This is greatly informative & helpful post.
    Thanks for sharing.
    Maid Visa

  3. Thanks for sharing this post regarding immigration. Keep sharing
    Extend work permit


Say what?!